Refund & Return Policy
At MowerFresh, we want you to feel confident when shopping with us. Your satisfaction is important, and we aim to make the return and refund process as clear as possible.
14-Day Return Period
If you purchase a product from MowerFresh, you may request a return within 14 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.
How to Request a Return
To request a return, please contact us within the applicable 14-day period at:
Email: contact@mowerfresh.com
Please include your order number and the name used when placing your order. Our customer service team will provide the instructions needed to proceed with your return.
Condition of Returned Products
Products should be returned in their original condition, with all original accessories and packaging where reasonably possible.
Customers may inspect products to determine their nature, characteristics and functionality. Products showing excessive use or damage beyond reasonable inspection may be subject to a reduction in refund value where permitted by applicable law.
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the direct cost of return shipping.
If you receive a damaged, defective or incorrect product, please contact us so we can assist with an appropriate resolution.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will normally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Photographs of the product or damage, where applicable.
We will review your request and work with you to find an appropriate solution.
Your applicable consumer rights remain unaffected by this policy.
Exceptions
Certain products may not be eligible for return where permitted by applicable law. These may include:
- Personalised or custom-made products.
- Perishable goods.
- Sealed products that cannot be returned for health or hygiene reasons once opened.
- Products specifically identified as non-returnable before purchase, where legally permitted.
Contact Us
If you have any questions about returns, refunds or your order, please contact us:
Store: MowerFresh
Website: https://mowerfresh.com/
Email: contact@mowerfresh.com